How organisations use real insight (not assumption) to focus effort, support people, and move forward with confidence.
We help organisations understand change and support adoption in practice.
Test Valley Borough Council were already investing in technology and thinking seriously about how people worked. Like many councils, the challenge wasn’t motivation or intent, it was knowing where to focus.
Change was happening in the organisation. However, it wasn’t clear how people felt or where support was needed most.
They didn’t want another generic programme or a long list of actions. They wanted clarity.
Clear, people-led insight at every level.
The assessment gave Test Valley a clear, organisation-wide view of how change was being experienced.
For the first time, they could see patterns across the organisation, including:
The data also showed how confidence, learning preferences, and daily pressure differed between teams. This insight helps prioritise actions effectively.
Good intentions, limited visibility.
Leaders and digital teams were asking familiar questions:
Without a clear view of behaviours, confidence, workload, and how people preferred to learn, it was hard to prioritise effort or explain decisions with confidence.
“What struck me about being part of the WeChange survey is that you’re getting a real insight into people’s behaviours, their aspirations for how they want to work and how they want to learn. It gives you a real insight into what you can do to support people through change, not just through the development of systems and transformation.
It’s not purely that technical view, it’s the human insight as well.”
Norfolk County Council were working through a period of organisational change. Departments were under pressure, and longer-term shifts were on the horizon, including devolution.
Kurt Frary, Head of IT and CTO, focused on supporting staff. He wanted teams across the council to work together.
Alignment during uncertainty.
Like many large organisations, Norfolk Council were navigating change across multiple departments at once.
Without a shared understanding of feelings about the change, it was hard to see if teams were aligned or just moving at different speeds.
This made it harder to coordinate conversations, prioritise support, and maintain a consistent approach as change progressed.
Creating a shared view of change.
We worked with Norfolk Council to provide clearer visibility into how people across the organisation were experiencing change.
The assessment helped surface insight into:
This visibility built a common understanding among teams. Leaders moved from isolated views of change to a more aligned, evidence-based perspective.
“If you’re asking whether you should use this tool, the real question is – why wouldn’t you? It gives you insights you didn’t have, helps you support your staff better, and aligns departments for a stronger future. This tool doesn’t just benefit people at work, it helps them adapt to a changing digital world outside of work, too. This isn’t just about now, it’s setting us up for the future, especially as we approach devolution and organisational change.”
Coventry City Council wanted a clearer way to support people through digital change. There was no shortage of information, but it wasn’t always clear how to use it practically.
Leaders wanted to cut through the noise and ensure training and support reached the people who genuinely needed it.
Practical insight managers could recognise.
Working with WeChange helped Coventry gain a clearer picture of how people across the council were actually using digital tools.
The assessment revealed patterns that weren’t visible before, including gaps in awareness and confidence that varied significantly between teams. It provided managers with insight grounded in the real experiences of their teams, rather than an abstract organisational average.
Knowing where to focus.
Without a clear understanding of awareness, confidence, and learning needs in the organisation, it was tough to see where efforts would have the most impact.
Broad approaches risked missing the mark. In the absence of evidence, assumptions often filled the gaps – making it harder to prioritise effectively.
“This tool helps us cut through the noise, making it easier to match the right training to the right people at the right time. We discovered that nearly half the organisation didn’t know about tools like Copilot Chat. That insight is helping us target training where it’s needed most. Using this to identify hotspots where change will have the biggest impact has been incredibly powerful. Managers are finding the personalised insights fascinating. It’s no longer just a generic overview, it’s about their teams and their people. If I were launching a new programme, I’d start with this. It gives you a clear picture of your people and how to support them through change.”
Stewart Associates Shrewsbury Ltd wanted to see how Microsoft 365 could help their daily work. Like many small firms, they had several tools, but using them effectively wasn’t always clear.
They asked us to help them understand their options. They wanted to find small, practical changes that could really make a difference.
Turning access into everyday value.
Having licences in place didn’t automatically translate into better ways of working. The team needed advice tailored to their business, not generic tips or vague suggestions.
They wanted clarity on a few key questions:
Without that clarity, it was difficult to know what a sensible next step looked like.
Practical guidance grounded in real work
The assessment helped Stewart Associates understand how their existing Microsoft tools could better support their workflows.
The focus was not on new platforms or processes. Instead, it aimed to get more value from what was already there. This meant aligning tools better with the team’s actual work.
This helped the business see their options better. They felt more confident to make practical changes.
“WeChange.AI helped us make sense of the applications we have access to as part of our licensing. Following the engagement, we purchased Microsoft 365 Copilot licences and I’ve been enjoying using AI for so many things – it’s really saved me a lot of time and effort!
For a small firm like ours, it’s a big step forward in our AI journey. Thank you, Andrew, and team.”
If you’re making decisions about change without this level of insight, you’re probably relying on assumptions.
We show you how teams and roles really experience change. This way, you can concentrate your efforts where they matter most, without adding pressure.
