Adding information to a template document (for example, a Word template): why this should be rare, and what to do instead
Templates can feel like the safe option: a familiar Word document, the same layout, fill in the blanks, send it on. But in most organisations, needing to fill in a template document should be the exception, not the norm. If people are regularly copying and pasting details into Word, it often means the organisation is […]
Completing hard copy documents
Completing hard copy documents (and moving beyond paper) For most people, hard copy documents are now the exception, not the norm. The vast majority of government services are online, and our everyday tools have improved so much that printing, scanning, and retyping information should rarely be necessary. That said, some processes still involve paper. You […]
Typing or copying information from one source to another: how to reduce re-keying, cut errors, and make work easier
At WeChange.AI, we assess a range of ways people spend their time at work, then share practical suggestions to help reduce time spent on certain activities. One of the activities we assess is typing or copying information from one source to another, sometimes described as re-keying information. This matters because re-keying is usually time-consuming, can […]
Printing or Photocopying Documents: how to reduce it, simplify it, and free up time for better work
At WeChange.AI, we assess a range of ways people spend their time at work, then suggest practical ways to reduce time spent on certain activities. Our assessment includes common tasks like printing or photocopying documents, because across many organisations it remains a surprisingly frequent source of avoidable effort, cost, and delay. This page is designed […]
Sending Paper Post: how to reduce it, simplify it, and free up time for better work
At WeChange.AI, we assess a range of ways people spend their time at work, then suggest practical ways to reduce time spent on certain activities.For some activities, the answers are straightforward. For others, the best solution depends on your service, your residents, your risk, and the information you need to handle. Sending paper post is […]
What is a Copilot Agent? (A simple guide for everyday users)
If you have used Copilot Chat, you already understand the core idea: you ask a question, and Copilot helps. A Copilot Agent is simply a more focused version of that help. An agent is a specialist Copilot you can call on for a particular job, especially jobs you do repeatedly. Instead of starting from scratch […]
Accessibility – mini series of guidance
Accessibility is not synonymous with disability. Accessibility benefits everyone. Systems that behave in ways that we expect them to, workplaces that meet everyone’s different working styles, smartphones that automatically adjust contrast depending on light levels, and shortcuts for repetitive tasks. Accessibility is not a one-size fits all; in making something accessible for one person, you may well render it inaccessible for […]
Introduction to Accessibility
Designing inclusive environments, services, and content that enable everyone to participate fully, regardless of their abilities or circumstances. A legal requirement and a moral imperative that benefits individuals and organizations alike. What is accessibility? Where does accessibility matter? When should accessibility be considered? Who is affected? Why does accessibility matter? Psychological safety What’s next? Sections […]
Creating Accessible Content
The guidance provided here is rooted in widely recognised industry practices, Microsoft’s own accessibility documentation, and research from organisations like the W3C. Accessible content creation is not just compliance; it’s impact. According to the Census 2021, roughly 20% of the global population, are disabled. Microsoft Office’s Accessibility Checker is used by millions, helping creators spot […]
Consuming Accessible Content
Consuming accessible content is transformative for both individuals and organisations. Microsoft’s Immersive Reader can improve reading comprehension for users with dyslexia, while Windows’ built-in tools like Narrator, Magnifier, and Speech Recognition empower millions of users with vision, hearing, and mobility challenges to independently access digital information. Socially, accessible content helps bridge the digital divide, ensuring […]